Did you know that not all ethics complaints go through the monthslong process of hearings and appeals? Some complaints and commission disputes are informally resolved through the 德州2021十大正规彩票app经纪人® Ombudsman Program.
在这, a trained member of the 专业标准 Committee acts as an impartial third party to a dispute. Ombudsmen don’t judge or weigh in on whether an ethics violation occurred. They just listen to both sides and facilitate discussion. The program is voluntary and available for every type of complaint.
Ombudsmen can help resolve complaints related to monetary disputes, 可能违反职业道德准则, 缺乏沟通, 和事务, 技术, 程序问题.
If you want to avoid a formal ethics hearing, 沟通是最重要的, 德州2021十大正规彩票app经纪人®监察专员Jim Smith说, president of The 物业管理 Company in Round Rock. “The vast majority of complaints boil down to no communication or miscommunication between the complainant and the member. A lot of complainants just want to vent because they weren’t getting the information they needed.”
If you are having a disagreement with clients or consumers, don’t ignore the issue and hope it’ll go away, 他说. Talk with them if they call, even if you feel nervous doing so. Ignoring calls may only frustrate them and lead to file a formal complaint.
申诉专员比尔·莫里斯, a broker-associate with RE/MAX Capital City in Cedar Park, says he begins calls with an open mind and does more listening than talking. The problem might be as easy as someone saying I’m sorry or offering an easy way to settle the matter.
Morris has seen ethics issues arise during the pandemic in which struggling members are just trying to make things work, 这就会导致错误. He cautions REALTORS® to not get careless in their real estate practice, 不管发生了什么.
REALTORS® 应该 not assume that the other party knows what’s going on, Smith says. That can cause the miscommunication that leads to disagreements.
Smith and Morris tout the Ombudsman Program as a great way to solve problems. 它还可以确认某些争议 应该 去听证小组解决问题. Usually, though, the parties are relieved if they can avoid the more-involved complaint process.
“I’ve had several members say thank you for handling it through the ombudsman program,” Smith says. “他们很乐意非正式地做这件事.”