Although sometimes you can minimize your contact with those you don’t get along with, 这可能是不可避免的. Whether you’re dealing with a party in a transaction, a new agent in your brokerage, 甚至是你自己的客户, try these strategies to make things smoother.

从你自己开始. Much of how you react to difficult situations affects the outcome—and your reaction isn’t always correct. Ask yourself if there are ways you should modify your reactions to make your experience less unpleasant.

Now, think about the other person. This strategy takes some level of empathy, which doesn’t necessarily come naturally. Maybe the person you don’t like really is terrible, or maybe her father is ill and she’s preoccupied. Changing your perspective about some of the other person’s actions can make it a little easier to get through your interactions together.

试着诚实. Vulnerability can be a powerful tool in resolving conflict. If it’s with a client, 你可以说, “I get the sense that I’m not meeting your expectations. Are there some ways we can work better together?” If it’s with another party to your transaction, 你可以说, “I think we both have the same goal to close this deal. How we can work together more effectively to meet that goal?”

如果一切都失败了…… You might have to cut ties if the situation is truly toxic. If that’s the case, you may ask others to take over your role. 例如, enlist the help of another agent whose personality is a better fit with the other party. And if it’s your client, you may have to end your relationship.

整体, try to stay positive in your thinking and your actions while you weather a rough relationship.